Division of Maintenance

Submit a Customer Service Request

Submit Customer Service Request

If you are a person with a disability or a person representing someone with a disability who wants to submit a grievance under the Americans with Disability Act, please click here to submit your grievance: ADA Grievance Form.

Most of the fields on the form are required fields. Please fill out the information completely and submit the service request. The location will be reported to the nearest maintenance facility for evaluation.

Customer Service Requests are handled Monday through Friday, 8AM to 4PM. This form should NOT be used to report any kind of highway emergency. Report highway emergencies to 911 or the California Highway Patrol immediately.

Service Request must match drop down list.
If your request is not listed use the Traffic or Work Zone Concern form.

Please use the map to report the location of your concern. Click anywhere on the map or drag the marker to place it on the location of your concern within the California State Highway System. Click on the "GO TO CURRENT LOCATION" tab below the map to have the marker start closer to your current location. Or, if you prefer, type "Highway" and the number along with the city in the search bar at the top of the map to move the pin closer to the issue. For example, "highway 101 San Jose" and then place the pin closer to the exact location of the issue. Location services must be allowed on your computer or mobile device for best results. Zoom in or out as needed for more accurate reporting. Marker will become green once placed on a valid state highway location and will automatically populate the location fields below. If the map pin won't turn green and drop, it may not be state property that is maintained by Caltrans. Check with your local county or city if your concern is located outside of Caltrans property

Nearest Address:

Location information will automatically appear after using the map above.




Date (mm/dd/yyyy) Time

 You have used 0 of 500 characters above

You have used 0 of 500 characters above  

We strongly encourage leaving your name and phone contact information to help us serve you better. This will help our crews if more information is needed to identify and address your reported issue. Thank you.



Statewide Alerts and Other Information.

Related Links

Adopt a Highway image

Contact Information

Physical Address:

California Department of Transportation
1120 N Street
Sacramento, CA 95814

Mailing Address:

California Department of Transportation
1120 N Street
MS 49
Sacramento, CA 95814

General Information:

(916) 654-2852
Media Line:
(916) 657-5060
Current Highway Conditions:
(800) 427-7623

Public Information Contacts

Caltrans Logo